How much does shipping cost?
What shipping carriers do you use?

All your orders are sent via reputed courier partners and/or registered post through the Indian Postal Service depending upon your location of delivery.

Where do you deliver?

Usually we deliver to every part of India. Still, we insist you, please enter your Pin Code on the product page to know whether the product can be delivered to your location.

Can I get a return or refund if the product is damaged while shipping?

Small packages are sent through 3rd party courier company, if any item is found damaged during shipping, in that case, the following replacement shall be provided for such damaged products as per PPEV policy only after damaged material is returned back to us. If PPEV is intimated within 7 days from the date of delivery.

What is the timeline for returning the item?

We accept the return request within 7 days from the date of delivery of the product post which no returns shall be accepted.

I need to return an item; how do I arrange for a pick-up?

If you have received any damaged piece or wish to return any particular item then you can initiate a return by contacting us on info@pacificpowerev.com. After receiving the request, you shall receive a call thereby explaining the process of return that you have initiated.
Wherever possible our courier partner will facilitate the pick-up of the item. In case, the pick-up cannot be arranged through our courier partner, you can return the item through a third-party courier service. Return fees shall be borne by the buyer.

I need to return an item; how do I arrange for a pick-up?

If you have received any damaged piece or wish to return any particular item then you can initiate a return by contacting us on info@pacificpowerev.com. After receiving the request, you shall receive a call thereby explaining the process of return that you have initiated.
Wherever possible our courier partner will facilitate the pick-up of the item. In case, the pick-up cannot be arranged through our courier partner, you can return the item through a third-party courier service. Return fees shall be borne by the buyer.